However long you have been in the Netherlands, you may encounter things that are a little different from those at home.

Do you find banking, utilities, TV, playgroups, schools, dentists, transport, health insurance and much more in the Netherlands all too confusing? Wondering where to find certain products you cannot see in the supermarkets, or want to dine at a particular type of restaurant but do not know how to find it?

ACCESS has a database full of records and our volunteers are constantly updating and adding new information all the time. We are all going through similar experiences and are happy to share what we have learnt. With our large network of expats and locals, we can find the answer to any of your questions, and remember, no question is too big or too small!


Send our Helpdesk an email with your questions and one of our volunteers will answer within 2 working days.


If your question is urgent, you can call our information helpline, open Monday to Friday from 10:00 to 16:00 on 0900 2 ACCESS (0900 2 222 377), local rate 20c per minute.


You are also welcome to visit us at one of our locations in Amsterdam, Leiden, The Hague or Utrecht  for some advice and answers delivered with a friendly smile.


Useful Phone Numbers

We have a list of useful and emergency phone numbers for you to view, print or download.


Let us know

ACCESS tries to ensure that the information we provide is correct and up to date. If you know of any goods or services in English that are offered to the international community in the Netherlands that we should know about, we would like to hear from you. Please do share with us your feedback and your experience with a service provider we have suggested - good or bad via email.

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