ACCESS NL - Supporting the International Community of the Netherlands

Contact our Information Helpline on:
info@access-nl.org
The Hague +31 (0)70 346 2525 Amsterdam +31 (0)20 423 3217

ACCESS - supporting the international community of the Netherlands

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Information & Advice

ACCESS Help Desk

However long you have been in The Netherlands, you may encounter things that are a little different from those at home. Do you find banking, utilities, TV, playgroups, schools, dentists, transport, health insurance and much more in The Netherlands all too confusing? Wondering where to find certain products you cannot see in the supermarkets, or want to dine at a particular type of restaurant but do not know how to find it?

ACCESS has a database full of records and our volunteers are constantly updating and adding new information all the time. We are all going through similar experiences and are happy to share what we have learnt. With our large network of expats and locals, we can find the answer to any of your questions, and remember, no question is too big or too small!

Our telephone information helplines are open Monday to Friday from 10:00 to 16:00
Amsterdam: (020) 423 3217 -- The Hague: (070) 346 2525
Or ask your questions on our online contact form and someone will get back to you as soon as possible.

ACCESS Japanese Help Desk in Amsterdam

The Japanese Helpline aims to provide assistance and support to the Japanese community who lives and works in the Netherlands. This Helpdesk has been set up in the ACCESS Amsterdam office (Herengracht 472, 2nd floor). It is possible to telephone, e-mail or come for a personal consultation with the Helpdesk in order to get free-of-charge information and advice.

The Helpdesk volunteers are ready to answer your calls on:
Tuesdays from 10:00 to 13:00 and from 13:30 to 15:30 and on
Thursdays from 10:00 to 13:00.

Tel: (020) 423 3218 -- Fax: (020) 423 3480 -- e-mail: soudanmadoguchi@gmail.com

Personal Consultations

If you are new to The Netherlands and don’t know where to start, facing a complex situation at home or at work, or simply have many questions, you may benefit from a free individual consultation session with one of our experienced volunteers. These sessions last one hour and provide the opportunity to gather a broad base of information or to discuss your particular situation in detail.

To discuss your requirements and to make an appointment, please contact our helpline.

Community Notice Board

You are welcome to drop in at either office and browse through the information on our community notice board. We post information on social groups, schools, sports and recreation, cultural events, and local service providers from babysitters to builders and plumbers. No appointment is necessary, and we look forward to welcoming you to our office and assisting in whatever way we can.

Useful Phone Numbers

We have a list of useful and emergency phone numbers for you to view, print or download.

Help Us Help You

ACCESS tries to ensure that the information we provide is correct and up to date. If you know of any goods or services in English that are offered to the International Community that we should know about, we would like to hear from you. Please complete our online form.

Be part of ACCESS

Would you like to contribute to the International Community and meet friendly and internationally minded volunteers who make ACCESS so friendly and helpful? Then why not come to one of our information mornings. Call your local office to register or browse our Amsterdam and The Hague Office pages for more details.